Worldwide Free Delivery & Easy Return

Return Policy

At FashionMarket.lk, we believe in creating a great online, hassle-free shopping experience for all our customers so that they love shopping with us as much as they love our products. So, if you ever have to make an exchange with us, we have an extremely convenient exchange policy for your benefit.

FOR EXCHANGE,
Step 1:
Simply contact FashionMarket.lk Customer Care Team by writing an email to customercare@fashionmarket.lk within 14 days of delivery to request an exchange. 

 Step 2:
Once your request is received and approved by our Customer Care Team, the exchange item(s) should be self-shipped at your cost to our agent in India.
Address: Arwa Romani, 41-A Zahra Villa, Chimbai Road, Bandra (West), Mumbai, Maharashtra - 400050.
Contact: +91 8850 761154

 Step 3:
After a quality check on the exchange item(s), we will deliver the new item(s) of your choice to your doorstep at our cost or offer you Fashion Market.lk store credit for future purchases.
Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock by making a payment for the difference in price, if any, or for Fashion Market.lk store credit.

FOR RETURNS,
Step 1:
Simply contact FashionMarket.lk Customer Care Team by writing an email to customercare@fashionmarket.lk within 14 days of delivery to request a return.

Step 2:
Once your request is received and approved by our Customer Care Team, the return item(s) should be self-shipped at your cost to our agent in India.
Address: Arwa Romani, 41-A Zahra Villa, Chimbai Road, Bandra (West), Mumbai, Maharashtra - 400050.
Contact: +91 8850 761154

 Step 3:
After a quality check on the received return item(s), we will process your payment within 7 working days from the date of receipt.
All refunds will be reversed to the payment account used for the initial purchase. For all Cash On Delivery (COD) orders, we will need bank account details to reverse the payment.

 Exchange and Return Terms and Conditions

All items should be new, unused, and with all Fashion Market.lk and brand tags on the garment still attached. Items that are damaged, soiled or altered may not be             accepted.
We allow an exchange and return of item(s) purchased on Fashion Market.lk except for lingerie, swimwear, accessories, handbags, and shoes.
The purchased item(s) are your responsibility until they reach us. We request you to ensure that they're packed up properly for exchange or return to avoid damage and   tampering on their way to us.
All exchange and return items will be inspected once we receive them before we can complete an exchange or return request. We try hard to accept all items returned to    us and implement our exchange, credit and return policy.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

    If you have any other questions with regards to our exchange and return policy, please contact us on customercare@fashionmarket.lk or on +94 76 777 1353.